Hilton Hotels Case Study Example | Topics and Well Written Essays - 2500 words

Hilton Hotels - Case Study Example 2The following are the roles that human resources have been played at the Hilton Hotels all over the world. Employees at the Hilton Hotels are extremely efficient in the delivery of services, the employees have been receiving training with an attempt to see to it that they are seen to be efficient, training is also a way by which workers are empowered and therefore this is a strategy aimed at achieving employee loyalty.3 Efficiency in economics refers to a situation in which a firm production process is optimum to avoid unnecessary expenses.4 Any guest visiting any of the Resorts leaves no room to complain after having been served by the company's employees who are highly trained. While inside the hotels the customers are attended to by the employees, who are on duty during the day and night. 5 All the 48000 rooms are fixed with telephones services just to ensure that the customers regardless of the status are attended to as he or she wishes. Orders made at the hotel Are delivered with the shortest time possible, this is mainly facilitated by the efficiency of the Chefs and the Waiters and the waitresses.6 The Hilton Hotel rooms are serviced daily and beddings and other e... fe saver attendants whose work is to ensure the safety of the guests enjoying their stay and taking a swim at the pool, should any emergency occur, the attendants who are at the pools at any time of the day and night attend to this and therefore reducing fatalities, a report on Five star Hotels in Europe showed that Hilton Resorts was top three in Efficiency with less that sixteen percent accidents 2006.Hilton Hotels therefore maintains high levels of efficiency.7 2. Customer satisfaction There are several ways to know whether a customer has been satisfied by the services and goods you are offering them, the aim of this findings is to ensure that those customers coming back and also is to see that customers responses are positive at all times. Customer's example tourists and government officials who visit various countries have been accommodated by Hilton Hotels. Various dignitaries including Presidents, ambassadors, have developed the tendency of making sure that they are booked to Hilton Hotels wherever they go, they shows that they have been getting satisfaction in the process of being the guest of the hotels. The human resources department in all the Hilton hotel resorts have trained their employees to ensure they impress their guests by way of ensuring that they are handled with care right from the time they show up at the reception with their luggage's being taken care of by attendants, and the Hotels have a policy of ensuring that each guest is assigned to a particular hospitable staff who attends to his or her need during the time period the customer stays at the hotel.8 The Hilton Hotel employee makes sure that their guests are extremely impressed with the services offered at the hotel. This ultimately ensures that the customers are satisfied with the

Case Study Templeton hardware

Case Study Templeton hardware Executive Summary This report provides an analysis on the case study of Templeton hardware and its acquisition of the two companies, namely lodestone landscapes and the great outdoors. Through this case study of Templeton hardware, it can be seen that the acquisition of this two companies have had its detrimental effects, therefore requiring the need to accurately identify the source problems. Three toolkits are used in this report to diagnose the issues that are present. They are namely SWOT analysis (Strengths, Weaknesses, Opportunities and Threats), six thinking hats and brainstorming. These toolkits help to remove the communication barriers and organisational conflicts which are present. Adding to the toolkits, interventions could be used together with the toolkits to ease the change process in the organisation. The report proceeds on to provide further recommendation which could be used as a platform to make necessary changes to curb the economic downfall of Templeton Hardware. The recommendation s thus aim to aid in the recovery process. It is recommended that Templeton Hardware should set goals and targets with their employees which are both challenging and achievable. This would enhance cooperation and cohesiveness among the employees in the company. Intervention strategies can also be used to achieve the organizations overall effectiveness. 1. Introduction This report recommends measures and solutions to Templeton Hardware on improving business prospects and helping the organization restructure in the best approach to enhance its performance. The toolkits that have been used to diagnose and identify key issues are the SWOT analysis (Strengths, Weaknesses, Opportunities and Threats), six thinking hats and brainstorming. 1.1 Case Overview and Key Issues Templeton Hardware was Australias leading hardware chain. It acquired The Great Outdoors and Lodestone Landscapes to cement its place as the leading retailer of â€Å"all things outdoor†. Its CEO, Jacquie Todori overconfidence had drove what was later discovered as a poor business decision with detrimental effects for the organisation. The Difference in management styles caused organisational conflicts and problems started to arise one at a time. Expectations were not met and the business as a whole was spiralling downwards at an alarming rate. The board was not happy with Jacquies decision and was anticipating changes to the company. 2. Diagnosis 2.1 SWOT Analysis SWOT analysis is employed at a management level to evaluate the current position of the business and determine future management strategies by putting problems into perspective. It also helps to uncover opportunities that can be exploited, manage and minimise threats, understand business weaknesses and capatalise on company strengths (Clark, 2008). 2.1.1 Strengths Strengths are the internal characteristics of the business that give it a competitive edge over others(Marketing Teacher, 2000). Templeton Hardware was recognised as Australias biggest hardware chain which shows its position as a market leader. They secured a significant portion of the market share and had the capability to acquire two established companies. Templeton Hardware had a constant growth vision to expand and diversify its companys products and to enter different market segments to make it more profitable. Part of its growth vision required decisions which had adverse effects and Templeton Hardwares willingness to take the risk to acquire the two companies can be considered a strength. Templeton Hardwares decision to offer jobs to the franchisees shows the necessary measures taken to retain employees and keep them in employment without retrenching them. 2.1.2 Weaknesses Weaknesses are internal aspects that could possibly endanger the business or obstruct further economic growth (Mindtools, 1996). Insufficient market research and lack of foresight led to a decline in sales targets and failing to achieve its profit expectations. The loss of product exclusivity resulted in Templeton Caravans not being able to attract its primary target audience, essentially the baby boomers, whom were perceived as having the capital and mindset to purchase caravans. Templeton Caravans had clearly failed to understand the trends, mindset and spending patterns of baby boomers and that led to dissatisfaction and avoidance. The change in management style saw few franchisees from Lodestone Landscapes accept offers in the new organisation, namely Templeton Landscape Solutions, and even they decided to leave after a period of time. The acquisition of The Great Outdoors led to generic products being produced. Products were generally seen as being mass produced and not client s pecific. By outsourcing the projects it had received, Templeton Landscape Solutions managed its talents poorly and overall service standards dropped. The company as a whole saw negative survey comments and this poor feedback started to feed its growing unfavourable reputation. The organisation also had ineffective management of its resources and had not been hiring enough staff to ensure work ran efficiently in the optimum manner. 2.1.3 Opportunities Opportunities are external aspects that an organisation can use to its advantage to improve existing conditions (The Economic Times, 2014). Templeton Hardware should first look into achieving a good financial position which would improve its declining reputation and would enable it to secure bank loans for future investments. It should also look into sending its employees and management executives for team building activities and to increase the cohesiveness among them. By providing its staff with the relevant skills, its workforce can be effectively managed and relevant departments could have job specialists who have broad knowledge on their job scope. This helps to reduce the role ambiguity among its staff since an employee is assigned to few specific tasks and not many interdepartmental roles. Templeton Hardware could also invest in technological infrastructure to improve its customer management system. Employees can then follow up with clients in a more efficient manner and this removes the need for clients to repeat themselves which dealing with different. This system could also record a history of transactions to facilitate future purchases or warranty conditions. Templeton Hardware could move into creating a conglomerate-like business model by having unrelated businesses running under one roof, move its existing products into new market sectors or seek takeover opportunities from competitors whom are on the verge of bankruptcy. 2.1.4 Threats Threats are components in the business environment that could cause potentially cause trouble for the organisation (The Economic Times, 2014). The large and increasing number of competitors could give potential choices to its customers and could deter them from purchasing at Templeton Hardware. This could lead to loss of market share and revenue and pave further downfall. Continuous usage of outsourcing its projects can result in its outsourcing companies becoming competitors in the future as they will now have direct contact with the clients. With respect to its employees, the companys inability to retain existing employees would cause a loss in tacit knowledge and staffs years of experience and it may have to consume time and resources to train new employees. The rising cost of wages and higher employer to employee contributions could affect the profitability of the business. Also, if Templetons existing products lines become unpopular or not needed in large quantities, downsizing of the organisation would be a looming possibility. The SWOT analysis diagnoses in a prioritised manner and actions can be taken accordingly. The SWOT analysis offers a way of collecting data but can sometimes be used as an overview of the situation. 2.2 Six Thinking Hats The Six Thinking Hats is used in business settings by various organizations. During meetings, everyone present would have to put on different hats and approach the problems from different perspectives. This notion allows organizations to diagnose issues effectively, make better decisions and come up with creative ideas (De Bono Consulting, 2000). There is no one best approach to using the six thinking hats with reference to which hat should be used first. 2.2.1 White Thinking Hat This hat is used to gather information that is required to address the issue at hand. Data is presented objectively without the presence of arguments and beliefs. (Volunteering North Queensland Inc, 2003) In the case of Templeton Hardware, it can be seen that it is currently facing an economic downfall and the presence of a new competitor in the market added pressure. Templeton Hardware had acquired two reputable companies, namely The Great Outdoors and Lodestone Landscapes. After the acquisitions, the franchisees were offered jobs but they were rejected. The centralized outlook was seen by the baby boomers as a big generic business which impacted the exclusivity of the caravans. Feedback from customers projected poor customer follow-up, constant rotation of sales persons and poor time management. The customers also disliked the impersonal approach of Templeton Hardware and outsourcing. Lastly, the board was unhappy as the business was declining. 2.2.2 Red Thinking Hat Feelings and emotions are addressed when using this hat. (De Bono Thinking Systems, 1992). The red hat identified the boards unhappiness and frustrations with the company’s performance. In addition, the franchisees who were offered jobs after Templeton Hardwares acquisition left after sometime due to conflicting management styles. The board was also fearful of losing the companys image and reputation to a competitor. The annoyance and dissatisfaction among customers was evident through the feedback received and the baby boomers were disappointed with the lack of exclusivity of the caravans. 2.2.3 Black Thinking Hat This hat helps to identify complications and limitations in a situation and helps to steer the organization into the right path. (Mercier Associates, 2012). The lack of market research conducted prior to the two acquisitions and the overconfidence of the board led to the downfall of Templeton Hardware. The board was not prepared for failure and there was no contingency plans in the event of a failure. Templeton Hardware did not understand the spending trends and mindset of their target audience, namely the baby-boomers, which led to the outlook of low brand exclusivity. This resulted in declining sales and possible bankruptcy. Poor customer service was evident from the customer feedback. Clients were unhappy that Templeton Hardware outsourced their projects instead of getting it done on their own. However, the shortage of manpower could be one of the factors why it had done so. It may be necessary for Templeton Hardware to increase their expenditure with regards to hiring new staff and training them. 2.2.4 Yellow Thinking Hat This hat signifies positive thinking, new possibilities and advantages. (Volunteering North Queensland Inc, 2003). The acquisitions of the two companies showed Templeton Hardwares plans to enter a new market segment and increase its profits. By increasing its staff, its efficiency can improve and can lead to a positive impact on sales targets and customer satisfaction. Better sales numbers can also increase the long-term sustainability of the organization and market share with the possibility of overthrowing its competitor. 2.2.5 Green Thinking Hat This hat helps individuals to come up with new recommendations and alternatives to solve the company’s problems through creative thinking (Marissa Martinez, 2009). Templeton Hardwares board could restructure the organization into a more de-centralized one and re-brand its products to increase its exclusivity. Templeton Hardware can improve productivity and time management standards by looking at how other companies operate. Advertisements can be placed in the media for job positions and opportunities to bring in an influx of employees to solve the shortage of staff. Employees should be given opportunities to voice out their concerns and put through special programs to enhance their level of service orientation and communication skills when handling customers. Job scopes can also be better enlarged and enriched in order to improve performance standards. 2.2.6 Blue Thinking Hat This hat sets the agenda for meetings, manages the processes and helps to reach productive conclusions (De Bono Consulting, 2000). There is a primary need to identify the issues, analyse them and solve the problems. Some of the key objectives would be to ensure the long-term sustainability of the company, improving the job security of employees so as to prevent the shortage of manpower, improving customer satisfaction by sending the employees for training and lastly to regain a bigger piece of the market share in order to have a competitive edge over the new competitor. Templeton Hardware can reach these objectives by adopting a change in management. The staff should also be briefed about the challenges during and after the change (Holley et al, 2011). In addition, the creation of a clear company vision would better inform its employees of the company’s core values. It is also imperative that the transition is managed effectively and a momentum is sustained after this transiti on. After the transition period is over, the team can strategise to increase the profitability of the organization. 2.3 Brainstorming Brainstorming is often used as an effective tool to come up with innovative solutions for problems which may exist internally or externally in an organisation. A general process can be used to create an outline of the issues and solutions to the key problems (Oslapas, 1993). 2.3.1 Problem Definition The main problem to be addressed would be the declining yields and returns in Templeton Hardwares business model. The customers, the companys board and management and organisations circumstances are established criterias to be used to convene the brainstorming. 2.3.2 Collating Data Creating Solutions The management decision to acquire two new companies without enough market research and its lack of foresight is evident. It failed to foresee all the outcomes that may arise from the acquistion and was overconfident that the outcome would be a positive one. The solution would simply be to conduct more extensive research on market conditions and develop products according to the market needs and requirements. Templeton Hardware should also look into enhancing its brand value and exclusivity. The companys board should take a more proactive role in making major decisions from a broader perspective and contingency plans can be drawn up in the event of an adverse outcome. The change in management styles and poor employee management led to high job dissatisfaction levels. This impacted employee retention numbers and the employees willingness to remain at the organisation as they did not feel appreciated. The employees felt overworked and were unsure of their own job scope as they had been tasked with interdepartmental duties. Team building and bonding enables each of their staff to get to know one another better and increases the staff unity and morale (Spaho, 2013). To prevent the staff from feeling stagnant in their job, they should implement job enlargement measures by retaining its existing staff and retraining them with the necessary skills (Cloke et al, 2000). Employees can also be more involved in decision making as this would give them a sense of responsibility and make them feel valued in the company. A flatter organisation structure would bridge the gap between the management and the employees and help the management to get a bottom up persp ective from ground zero. Customer service declined as employees were usually engaged in multiple responsibilities. This made customers dissatisfied and sales targets were not achieved. Previously, it was perceived that if a customer had patronised the store and purchased something, he/she would return to make future transactions. However, this is a wrong perspective and Templeton Hardware should look into providing something which surpasses its competitors marketing strategies. This could be customer service or the use of an â€Å"no frills, rock bottom pricing† marketing strategy. By adopting a customer centric structure, they need to train staff to have higher service standards (Pathak, 2010). The staff should understand customer needs and should be rewarded accordingly using performance appraisals or awards as a form of recognition (Lucas, 2009). 3. Recommendations Templeton Hardware should look into team building and team bonding activities to enhance cohesiveness while increasing its autonomy to involved more employees in the decision making. It should retain and retrain existing staff to increase job productivity and specialisation. Temporary downsizing should be implemented if the situation calls for. Through investments in technological infrastructure and by adopting a customer centric structure, it can enhance its customer management system. Templeton Hardware can also create a RD department to conduct extensive market and product research. The board should also contribute by increasing its pro-activeness in making decisions and contingency planning. It can also look into potentially enhancing the brand value and image through marketing campaigns or word of mouth. 4. Conclusion In conclusion, by using the appropriate Organization Development Consultant’s Toolkits such as SWOT Analysis, Six Thinking Hats and brainstorming, a deeper perspective of the companys situation has been attained. The main problems have been identified and a constructive approach can be taken towards resolving the problems. From the diagnosis conducted using these toolkits, enhancing Templeton Hardwares overall cohesiveness while maintaining the level of employee performance and management is a realistic target. Furthermore, implementing structural change strategies during organization change would further enhance organization effectiveness and better facilitate the transition period.

Midieval Technology And Social Change :: essays research papers

Medieval Technology and Social Change Medieval Technology and Social Change Oxford University Press first published Medieval Technology and Social Change in 1962. It discusses the technological advances during the medieval times and how these changes affected society. The book's author, Lynn White, Jr., was born in San Francisco in 1907. Educated at Stanford, Union Theological, and Princeton, White taught at Princeton and the University of California at Los Angeles. He was also president of Mills College in Oakland from the 1940s to the 1960s. His other works include Medieval Religion and Technology: Collected Essays, published in 1978 and Life & Work in Medieval Europe, the Evolution of Medieval Economy from the Fifth to the Fifteenth Century, published in 1982. White's work has been influential both in medieval history and the history of science. In Medieval Technology and Social Change, White examines the role of technological innovation during the rise of social groups in the Middle Ages. White begins with the in vention of the stirrup. He shows how this innovation, in turn, introduced heavy, long-range cavalry to the medieval battlefield. The development thus escalated small-scale conflict to "shock combat." Cannons and flame-throwers followed, as did more peaceful inventions, such as watermills and reapers. White also reviews the development of the manorial system with the introduction of new kinds of plows and new methods of crop rotation. He reviews the evolution of the scratch plow into the heavy plow and explains the use of each type in different areas of Europe. White next discusses the social effects of feudalism and how it spread from the Franks to Spain and later to England. He shows that military service became a matter of class, with lands and titles being exchanged for the commitment to serve as mounted warriors. The concept of the knight's duty to his lord translated into chivalry and noble obligation. White then ventures into the slow collapse of feudalism, coming ab out with the development of machines and tools. This caused the introduction of factories, which took the place of cottage industries. Although White's work falls short in a few areas, it is valuable for the attention that it pays to aspects of medieval history that too often go ignored White's work is important because he advocates the importance of science and technology to medieval history. Before White, few scholars thought that any significant science or engineering was done in Europe during the Middle.

The Bully – Original Writing

Susan stood sobbing quietly in a toilet cubicle. She waited for the pounding footsteps to die away before emerging. Cautiously she gazed out of the entrance and then turned to face the dirty mirrors in front of her. She gently prodded the skin below her swelling left eye and flinched with pain. On examining her face she saw that as well as the blotchy redness that appears on your face after crying the beginnings of bruising were also emerging. She heard footsteps approaching and ran quickly back into the cubicle and locked the door. â€Å"Susan! Susan are you in here?† called a voice softly, â€Å"It's me, Nadine.† The door to the cubicle opened slowly and Susan emerged. â€Å"Oh my God!† exclaimed Nadine, â€Å"I heard them laughing and talking but I didn't think they'd actually done anything! Are you ok? Does it hurt?† â€Å"I'm fine!† snapped Susan â€Å"It doesn't matter now anyway. Do you have any foundation? I can't let Mom and Dad see this.† â€Å"Yeah, yeah of course I do† murmured Nadine; she had given up trying to persuade Susan to tell her parents about the bullies a long time ago. Nadine delved into her bag and pulled out a stick of foundation. The two girls went over the afternoons happenings as Susan carefully applied foundation to cover the bruising which was now a shade of red on her pale face. By the time she was finished the bell had rung and it was lunchtime. Susan and Nadine said goodbye and Susan left for home. â€Å"Susan? Is that you?† she heard her mother's voice sing from the sitting room. â€Å"Yeah, I wasn't feeling too good so I came home.† Susan mumbled. You should have called and asked me to pick you up† her mother replied sharply, † We bought you that mobile phone for a reason.† Susan, who was still standing in the hallway, hadn't told her parents about the gang of girls who tormented her. Therefore they did not know that her new Nokia phone had been stolen from her bag last week and by now had probably been sold on to someone for half the price Susan's parents had paid for it. â€Å"Susan? Come sit in here with me and I'll make you a nice cup of camomile tea.† â€Å"No it's ok mom,† Susan wondered why camomile tea was her mother's answer for everything, â€Å"I think I'll just go lie in my room for a while I've got a really bad headache.† And with that Susan trudged upstairs. â€Å"Susan! Nadine's on the phone!† her mother called upstairs sometime later. Susan padded across the hallway and picked up the extension in her parent's room she spoke to Nadine and assured her that she was all right, whilst going over the day's events in her head. She had not gone down for dinner that evening but had called hello to her father from the top of the stairs when he arrived home from work so that he would not get suspicious. Half an hour later Susan had hung up the phone and was trying to do a little revision for the GCSE's she had coming up later that year but her thoughts continued to return to the bullies. She wondered what would happen if she told her parents of the suffering she had endured due to her persecutors. She could imagine her mothers reaction, a completely over the top drama queen act during which she would insist on going directly to talk to the headmaster in whose office she would continually sob about her daughter's anguish and demand justice as though it were a court room. Her father on the other hand would tell her to stand up for herself and fight back. â€Å"You're a big girl now.† He would tell her in that patronising tone of voice she knew so well, â€Å"You can't continue to rely upon your mother and I to fight your battles for you. You have simply got to stand up for yourself.† Yeah, a fat lot of good telling them would do she told herself before falling in a fitful sleep. The next morning she heard her mother come bustling into the bedroom, â€Å"How are feeling today dear?† she asked in that singsong tone of voice that got on Susan's nerves. Remembering what had happened the previous day Susan quickly drew her head under her covers and told her mother in a muffled voice that she was feeling no better but agreed to have some breakfast and asked for a head ache tablet. As soon as her mom left the room Susan clambered out of her bed and looked into the mirror that hung above her dressing table. The bruising was not as bad as it had looked like it was going to be yesterday although, it was dark under her eye and along the left side of her face. Susan scurried into the bathroom, foundation in hand. By the time she went downstairs for breakfast it was impossible to see the bruising. Susan took that Friday off and by the time Monday morning arrived the violent wave of purple bruising was almost gone. Nadine arrived at Susan's house at 8-30am on Monday morning so that the two friends could walk to school together. â€Å"I thought I was never gonna get out of there!† exclaimed Susan as she locked the front gate on her way out. â€Å"Did they not notice the bruising at all?† Nadine asked looking at Susan's face, Susan had covered it with foundation and you couldn't tell there were any marks on her face whatsoever. â€Å"Nope. And even if they did they didn't say anything to me.† The girls walked in silence until they reached the school. Susan froze outside. â€Å"It'll be fine. They won't say anything.† Nadine assured her. † Yeah, it'll be fine.† Echoed Susan, speaking more to herself then Nadine. Susan walked into her registration class and immediately she saw them, Lauren and Sophie glared at her as she marched purposefully to her teacher's desk, taking out the note her mother had written Susan handed it to Mrs. Fraeser and sat down at her seat beside Nadine. Susan felt that the next few weeks were fairly manageable, the two bullies did not go out of their way to intimidate her. Instead they stuck to small things, tripping her in hallways and throwing Polo's at her, but she was able to cope with all the little things that Sophie and Lauren did to put her down. Soon, Susan found that she was feeling better than she had done in a long while, the bruising had completely vanished and she and Nadine were getting along fine. One Friday morning about four weeks after returning to school Susan and Nadine arranged to go shopping in town. â€Å"I'll pick you up at about 10am tomorrow morning!† called Nadine as the bell signalling the end of the lunch break rang. â€Å"Ok!† was Susan's reply as she gathered her bag and made her way out of the toilets. She felt someone bump into her and glanced up to apologise when she saw Sophie and Lauren standing in front of the door. Susan straightened up and looked about her, the three of them were alone except for a girl who was applying make-up at the sink. Hastily Susan grabbed her things and headed for the door but before she got there she felt someone grab her roughly by the arm, spinning round she saw Sophie's leering face. â€Å"You!† Lauren called to the little girl at the sink, â€Å"Get out!† The girl looked up questioningly but left the bathroom anyway. â€Å"Long time, no see. Wouldn't you say so?† muttered Sophie, tightening her grip. â€Å"Let me go!† said Susan through gritted teeth. â€Å"Now, now.† Lauren chided sarcastically â€Å"That's no way to talk is it? Not very nice at all.† â€Å"Let me go! I'll scream if I have to.† Susan's voice was becoming high-pitched and her eyes were filling with tears. â€Å"Ooh! Poor ickle baby gonna have a cry. Here, I'll give you something to cry about.† Muttered Sophie letting go of Susan's arm and punching her. Susan tried to hit back but the two bullies wouldn't back off, Susan felt the punches and kicks rain down on her body. She sank to the ground but Lauren pulled her back to her feet. â€Å"No, we're going to do it properly this time!† she yelled banging Susan's head on the tiled walls. After that Susan could not tell how many times she was punched and she felt as if there were more than two people hitting her, suddenly she felt someone grab her throat and felt her head bang off something solid. She slumped to the ground and felt warm, sticky blood running down the back of her neck and the last thing she heard before slipping out of consciousness was the sound of laughter and running footsteps. It was a few hours later when she woke up in a hospital room and heard her father's voice, â€Å"Susan? How do you feel?† he asked. â€Å"I've got a headache.† Susan answered groggily, looking around her. Immediately a nurse bustled into the room and began fluffing pillows and checking Susan's pupils and pulse. After the nurse left Susan saw her mother sitting in a chair at the foot of the bed. â€Å"We're so sorry that we let this happen to you. But you've got a very good friend who told us what has been going on.† Said her mother with tears in her eyes. At that Nadine stepped in from behind the curtains and smiled at Susan. â€Å"They're going to be expelled, They're never gong to be able to get at you again.† Nadine said approaching Susan's bed and squeezing her hand. Susan nodded before finally falling into a much yearned for peaceful slumber.

How does Salinger present the character of Holden in the opening pages of the text? Essay

Salinger uses a variety of linguistic and literary techniques to create a realistic voice for the protagonist, Holden Caulfield, and to give the reader an idea of how this is achieved and presents the major concerns and thoughts of the character and the novel through these techniques. Salinger attempts to create the voice of a contemporary teenager through writing in the vernacular of this intended voice – the use of crude, colloquial lexis that Holden uses resembles this through his repetitive and continuous use of â€Å"phony† throughout the novel, for example â€Å"what a phony slob he is.† The use of colloquial language, coupled with the protagonists conditional direct address to the reader â€Å"If you really want to know†, is used by Salinger as an allusion to Holden being somewhat reluctant to telling us about himself and his past which leans the reader towards thinking that Holden is not well and that there may be something in his past which has caused Holden to be the way he is. The conditional also suggests that Holden views his life as boring and uninteresting, ergo the intensifier â€Å"really† and the conditional â€Å"if† are used by Salinger to convey Holden’s minor reluctance. In addition, the direct address also creates an immediate tenor with the audience which is engaging for the reader. Moreover, the reader learns that the protagonist is a social pariah –â€Å"the whole school was there except me† – an outcast that actively rebels against society and life and this is the reason the character adopts a studied boredom approach to questions. Furthermore, Salinger reinforces Holden’s apparent dismissive attitude towards his own life through the use of the literary reference â€Å"David Copperfield kind of crap†. This conveys the impression that the protagonist does not think his life is worth telling when, further on, it becomes apparent that Holden does actually want to tell the reader about the â€Å"madman stuff† that has happened to him. The reader learns that Holden is uncertain about his future and, indeed, his life in general through the vague expression â€Å"when I go home next month maybe.† This makes the reader wonder if Holden is well mentally and physically, which would explain the â€Å"madman stuff.† The reader becomes aware that Holden as a character has a very limited ability to express himself, and often relies on idiosyncratic phrases to convey his thoughts and feelings where he is unable to with words. An example of this would be Holden’s use of the adjective â€Å"old† in â€Å"old Selma Thurner† which he uses to convey friendly affection feelings towards the character. The protagonist also uses hyperbole to convey his emotions and thoughts, too, though generally in a much more sarcastic manner as illustrated by â€Å"supposed to commit suicide if old Pencey didn’t win†. As noted above, the reader learns that Holden uses the adjective â€Å"old† in a usually affectionate way, but in this instance he is using it sarcastically to convey a negative opinion toward his school. When the reader reads on, they learn that not only is Holden iconoclastically rejecting the education system but he is also rejecting the ideology of capitalism wh ich he views as the main source of the â€Å"phony† population. From this, the reader realises that not only is Holden a countercultural figure but also a cynic towards the capitalism ideology his society is based on. In addition, the protagonist’s repetitive use of blasphemy is used to express his thoughts on a topic, for example â€Å"cost him damn near four thousand bucks† though the reader realises he does not mean the blasphemy – seemingly, Holden does not notice it; it is simply part of his idiolect and is used by the protagonist in an effort to connect with the reader, creating an informal tenor between Holden and the audience. The use of contractions is used by Salinger to create an informal tenor between the protagonist and the reader and are shown to be common in Holden’s idiolect, and indeed the teenage sociolect that Salinger was writing in throughout the novel. This use of contractions, along with the taboo language used throughout the novel, is used to reinforce this image of Holden being a countercultural, rebellious teenager that controversially rejects capitalism and the education system through his countercultural behaviour. Furthermore, the reader becomes aware of Holden’s seemingly strained relationship with his family, particularly his seemingly implied coldness towards his brother, D.B. who is a writer. The italics â€Å"and he’s my brother and all† is used by Salinger to convey the mixed feelings of the protagonist to the reader. The italics is used by Salinger to reflect the sarcastic, verbal intonation of Holden and implies that Holden once liked and possibly admired his brother, but now he views him as â€Å"being a prostitute† – a sell-out, in Holden’s eyes. This reveals to the reader that Holden does not approve of â€Å"phony† actions like selling out your talent just to be successful. In addition, the audience also becomes aware that Holden’s strained relationships extend not only to the general public but to his own mother and father, too; â€Å"my parents would have about two haemorrhages apiece† illustrates to the audience that Holden has little avenue for expressing his emotions which causes the reader to wonder what the cause of Holden’s introversion is, later revealed to be the death of his younger brother who he was close to, Allie. In addition, the reader becomes aware of the protagonists opinions and thoughts on certain topics and their views on people in particular through the constant digression of the main character; Holden uses digression in place of actively expressing himself and it is present throughout the entire novel. Through this digression, the reader gains a valuable insight into Holden’s mind, especially when family and women are concerned: â€Å"she’s a pretty nice girl† reveals to the readers that Holden, despite being a teenager, is not interested in sex with girls despite his later claims to be a maniac, which illustrates an insecurity in Holden towards sex.

Summary of Wieland (by Charles Brockden Brown) essays

Summary of Wieland (by Charles Brockden Brown) essays As one of the first American novels, Wieland is a tale of illusions, confusion and irrational human behavior. Told from the perspective of Clara Wieland, this gothic story is set in post-revolutionary Pennsylvania and revolves around the miseries of her family. Even in the first few chapters the narrator presents the reader an unbelievable tale: the mysterious death of Claras father, who, after making a short visit to the familys little hut, never returns from that (from now on) desolate place. It is the beginning of a series of supernatural events that continues throughout the whole book. The main tragedy, however, begins to unfold its whole extent when Carwin, a kind of vagabond, enters the peaceful community. Clara seems to be magically attracted by him although this intruder certainly has evilness in his appearance. Though his role in the story is until the end very mysterious and unclear he seems to bring tragedy. The situation for the small community of Mettingen worsens when Wieland and Pleyel return from the hut totally disoriented. Like Claras father, they seem to have heard the same voices but no single human being similar to the events then this is again the first sign of future misery. Clara is totally enamored by this. Not much later she encounters the same experience when she hears ghostly voices in her own house. All the time she is sure that the events have something to do with Carwins appearance. When she finds out that her brothers children and his wife were killed, she suspects the intruder Carwin even more as being the murderer. This is, however, not exactly true: when her uncle tells her he knows about the whole story and presents her a court report on the case, Clara has to realize that her own brother, Wieland, was the assassin. Due to his statements he had to kill his own family since he received a sort of superhuman request. ...

Elements of Art

Elements of Art Each work of art has elements of unity and elements of variety. Variety balances out unity and keeps things interesting. The center of interest or focal point is the place the artist draws your eyes first. Artists use balance in order to construct paintings. These elements of art such as unity, variety, focal point or area of interest and balance will be used to give you a better understanding. Examples from "Giorgio de Chirico" (The Mystery and Melancholy of a Street, 1914), "Pablo Picasso" (Seated Nude, 1909, Spanish), "Francisco de Goya" (Saturn Devouring His Children, 1819) and "Piet Mondrain" (Devotie, 1908) will be used merely as informational pieces to convey these elements of art.Some ways of creating unity might be to make everything in a painting a similar color, or a series of repeating shapes, or a consistent texture made with brush strokes. At times, variety coerces the eye to pay particular attention to that object.Piet Mondrain chairsVariety occurs when an artist creat es something that looks different from the rest of the artwork. For example, "Giorgio de Chirico", (The Mystery and Melancholy of a street, 1914) depicts unity and variety with light/dark (cooler and warmer hues) various shapes and lines. Unity is depicted in the repletion of the square windows, directly above the repletion of archways alongside two buildings. Variety is depicted in the chosen colors and various shapes and lines. In "Chirico's" oil canvas, variety is applied by the contrasting of warmer hues aside the cooler hues (light and dark) conveying both space/distance and receding/closeness. The unity and variety in this canvas is brought together through the repetition depicted on the two buildings, the warmer hues and light expressing depth and the cooler hues and dark expressing the closeness. These same principles of the elements...